Quote:>i work at radio shack, And it annoys me when people get defensive about
>giving this information. True, your privacy is your right, but providing
>this info will help us & the customer in many ways:
It annoys me when people ask me for information totally unnecessary
for carrying out a transaction. If there is a legal requirement
for asking, I might grumble but I don't blame the clerk, but
no purchase I have ever made at Radio Shack fits this category.
Quote:>1) Allows us to get familiar with the customer, know them on a first-name
Then, simply ask me my name, and use it a few times. You don't
need my address or telephone number to have a first-name relationship
with me. However, it may be the case someone prefers not to engage
in an artificially sincere conversation, and may prefer to be called
"Mr." or "Mrs." or "Miss"; I hope you can appreciate this.
Quote:>2) Provides the customer with proof of purchase in case their reciept is
This might be a benefit, but no RS clerk has ever suggested this to
me when I'm declining to give my name and address to buy a $1 box
Quote:>3) Puts the customer on the list to recieve the flier, which will alert
>them of items on sale in which they may be interested
Well, it should be no problem at all to ask me if I'd like to be
on the mailing list and understand when I politely decline. Hey,
if I miss out, that's my problem, isn't it?
Quote:>4) Allows us to pre-approve customers for credit.
Good God, no! If I want credit, I'll fill out an application. I
am having a hard time believing RS routinely scans the customer
database, pays for credit reports, and then makes sure some note
pops up next time someone buys a 9V battery saying "Jon Doe has
$1500 of pre-approved credit". If Tandy really does this, I'll
never, repeat *never* give my name or address again, not that I
do frequently now. Maybe the folks in Fort Worth will help
clear this up when I call tomorrow and ask about it.
Quote:>Also, If you give the information, and return to the store, it will save
>you the trouble of having to go through the same thing over, and over. I
>do wish that the stores linked these databases, though...
How about this: when I politely decline to give the information,
it will save you the trouble of having to type it in. Then, on
future visits, I'll save you that trouble again and again. After
some time, when you actually do remember my first name, you'll also
remember that I prefer not to give my address and you'll have the
respect to not even ask in the first place.
Quote:>When people come into my RS store and are unwilling to provide name and
>address, it gives me the impression that they don't trust us....
Don't take it personally, Nathan. If I don't want to give you my
address, maybe I just don't want to give out my address. Maybe you,
like most people, are a nice, honest, law abiding citizen and would
never think of using my address to engage in a criminal activity.
However, there are actually some very bad people out there, and
some of them even work at Radio Shack; it is just the law of
averages at work. If I'm paying cash and carrying my purchase
out the door, there is no conceivable need to even know my first
initial. Suggesting otherwise smacks of deceit, and *that* certainly
doesn't inspire trust.
The suggestion that my name and address may be used to "pre-approve"
me for credit makes me even less trustful, by the way.
Quote:>The benifit is mutual, and really, how hard is it to say your name & address?
How about this: my name and address are pieces of information that
can be used to my disadvantage; if I politely decline to give them
upon request, how hard is it to respect my desire as a customer that
may be directly contributing to your income?
* Dana H. Myers KK6JQ, DoD#: j | Views expressed here are *
* (310) 348-6043 | mine and do not necessarily *